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FAQ

1.Are the safety and security of product delivery under guarantee?
Yes. We try our best to guarantee safe and secure transport by using high-quality imported packaging, conducting rigorous quality checks, and adopting trusted express courier companies. But some damages may still occur in transportations. If it is due to defects in our QC system, a 1:1 replacement will be supplied.
Friendly reminder: for your good, please check the condition of the cartons, and open the defective ones for inspection when you receive our package because only in that way could any possible damage be compensated by the express courier companies.

2.How much will the shipping cost be?
The shipping cost depends on compound elements including the products you purchase, the distance, the shipping method you choose, etc.
Please feel free to contact us for further information because only if we know the above details can we calculate the shipping costs for you. For instance, express is usually the best way for urgent needs while sea freight is a proper solution for significant amounts.

3.What is your service time?
Our working hours are 1 am to 3 pm GMT Monday to Friday, and 1 am to 9 am GMT on Saturdays.